Help Desk
Submit a Ticket
Our in-house help desk is staffed Monday–Friday, 8:30 AM–5:00 PM Central — and for critical needs after hours, the emergency line is always answered.
Call Us
Fastest for urgent issues. During office hours you'll reach an AIS technician directly; after hours, the emergency line is answered for critical needs.
(844) AIS-LABS (247-5227)Email the Help Desk
Describe your issue and include a callback number — a ticket is created automatically and routed to our team.
[email protected]Client Portal
Existing clients can submit and track tickets through the AIS client portal. Need portal access? Ask your Client Success Manager.
Access the PortalWhat to include in your ticket
- Your name, organization, and a callback number
- What you were doing when the issue occurred
- Any error messages (screenshots help!)
- How many people are affected
- How urgent it is — is work stopped?
Not a client yet?
Talk to our team about support coverage for your organization.