Services
Dedicated Client Success Manager
A named point of contact who knows your environment, coordinates your services, and advocates for you inside AIS.
Every AIS plan includes a Dedicated Client Success Manager — a named person who knows your organization, your environment, and your goals. Your CSM is your advocate inside AIS and your single point of contact for everything beyond a support ticket.
Included in all plans
Key capabilities
- Single point of contact: One person to call for questions about services, billing, projects, or priorities — no phone trees.
- Onboarding: Works alongside our Project Managers, who lead your setup, documentation, and introductions so service starts smoothly.
- Regular reviews: Walks through service reports, open items, and recommendations with your key staff.
- Planning & budgeting: Helps you plan hardware refreshes, subscription renewals, and upcoming needs before they become surprises.
- Escalation coordination: When something is urgent, your CSM makes sure the right AIS resources are on it and keeps you informed.
- Statement of Work, any time: Full transparency into what we do for you and what it costs.
How it fits into your plan
Your CSM ties the whole plan together — reviewing the reports produced by your monitoring and security services, flagging trends, and turning them into recommendations at your regular reviews.
Availability
Included in Core, Shield+, and Total Shield+. Compare plans →
Ready to partner with AIS?
Tap into AIS for IT solutions, services, and support. Our team is ready to help you secure and streamline your technology.