Add-On Services
Extend your Core, Shield+, or Total Shield+ plan with additional protection, continuity, and communication services — each fully managed by AIS.
Backups for Microsoft 365 & Google Workspace
Microsoft and Google keep your cloud services running — but protecting your data from accidental deletion, ransomware, and malicious activity is your responsibility. This add-on automatically backs up your Microsoft 365 and Google Workspace data multiple times a day, independently of the platform itself.
Key capabilities
- Automated backups, three times daily: Email, calendars, and contacts, plus OneDrive, SharePoint, and Teams data for Microsoft 365 — and Gmail, Drive, and Shared Drives for Google Workspace.
- Point-in-time restore: Roll a mailbox, folder, or site back to the moment before things went wrong.
- Granular, item-level recovery: Restore a single email, file, or contact without touching anything else.
- Protection against deletion and ransomware: Backups are stored independently, so departed-employee cleanups, sync errors, and encryption events don't take your data with them.
- Flexible retention and export: Keep data as long as your policies require, and export it whenever you need it.
- Fully managed by AIS: Our team configures, monitors, and verifies your backups — and handles restores when you need them.
A natural companion to Email Security: one protects what arrives in your cloud accounts, the other guarantees you never lose what's already there.
Managed Business Continuity & Disaster Recovery
When a server fails, gets encrypted, or the building floods, backups alone aren't enough — you need to be running again in minutes, not days. Our managed BCDR pairs an on-site appliance with secure cloud replication, fully maintained, updated, and tested by AIS.
Key capabilities
- Local appliance + cloud replication: Frequent backups are stored on a local device for fast restores and replicated to the cloud for protection against site-wide disasters.
- Instant virtualization: A failed server can be booted as a virtual machine from the appliance — or in the cloud — so your business keeps running while hardware is repaired.
- Automated backup verification: Every backup is automatically boot-tested with screenshot proof, so you know your recovery will work before you ever need it.
- Ransomware detection on backups: Backup snapshots are scanned for signs of encryption, catching an attack that might otherwise silently poison your restore points.
- Unlimited cloud retention: Your backup history is retained in the cloud without time limits, so long-term recovery points are always available.
- Maintained, updated, and tested by AIS: We manage the appliance, apply updates, monitor every backup job, and perform recovery testing — so continuity is proven, not assumed.
This is the difference between having backups and having a plan: verified recovery points, tested regularly, with your business back online in minutes.
SIEM & Identity Threat Detection
A combined package for organizations that need deeper visibility: security information and event management (SIEM) collects and analyzes the security logs that matter across your environment, while identity threat detection and response (ITDR) watches your cloud identities for takeover and abuse.
Key capabilities
- Smart log collection: Security event data from your endpoints and infrastructure is collected and filtered to surface what actually matters — without the noise and cost of hoarding every log.
- Detection and investigation: Collected events are analyzed for indicators of compromise, supporting faster investigations and compliance requirements.
- Identity takeover detection: Watches Microsoft 365 sign-in activity for credential theft, session hijacking, and logins that don't add up.
- Rogue app and inbox rule detection: Catches the attacker tricks that follow a compromised login — malicious mail-forwarding rules, unauthorized app grants, and privilege changes.
- Around-the-clock monitoring: Detections are reviewed and escalated continuously, with verified incidents routed to the AIS team for action.
- Compliance support: Log retention and reporting that help satisfy cyber-insurance and regulatory requirements.
Pairs with Managed Detection and Response to extend coverage from endpoints into your logs and cloud identities — closing the gaps attackers count on.
Managed Firewall
Your firewall is the front door to your network — and it shouldn't be a consumer router or a forgotten box in a closet. Our Managed Firewall is a compact, purpose-built security appliance we deploy at your network's edge, hardened to industry best practices and managed end to end by our team.
Key capabilities
- Purpose-built appliance: A compact, fanless, solid-state device with six multi-gigabit network ports and hardware-accelerated encryption — enterprise capability without the rack space or enterprise price tag.
- Stateful traffic inspection: Every connection in and out of your network is tracked and filtered against firewall policies built around how your business actually works.
- Intrusion detection & prevention: Traffic is inspected against continuously updated threat intelligence, with malicious activity blocked at the edge — before it reaches a single workstation.
- Secure VPN connectivity: Encrypted site-to-site tunnels link your locations, and remote-access VPN gives your team a safe way in from anywhere — with encryption accelerated in hardware so security doesn't slow you down.
- Network segmentation & traffic control: Guest Wi-Fi, staff, servers, phones, and cameras isolated on their own network segments, with traffic shaping that keeps critical services like voice running smoothly.
- Deployed and managed by AIS: We configure the device to industry best practices, apply security updates, monitor its health, back up its configuration, and review rules as your business changes — requests go through the same help desk as everything else.
Pairs naturally with Network Monitoring — the device protecting your network and the team watching it are one and the same. One appliance, one team, no vendor finger-pointing.
Managed VoIP Phone System
A cloud-hosted business phone system, engineered and fully managed by AIS, connected to the public phone network through geo-redundant, carrier-grade service. Modern calling for your team without the cost or complexity of an on-premise phone system — and our sales team will assist with the purchase of new phones to support the service.
Key capabilities
- Full-featured phone system: Multi-level auto attendant, hunt groups, conference bridges, call recording, and call log reporting.
- Voicemail-to-email: Voicemails delivered straight to your inbox so nothing gets missed.
- Number porting: Keep your existing local or toll-free numbers — we handle the porting process.
- Work from anywhere: Desk phones at the office, mobile apps on the road — one system, every location.
- Carrier-grade reliability: Hosted across redundant infrastructure with geo-redundant connections to the public phone network.
- Managed end to end: AIS handles implementation, configuration, changes, and support — and our sales team helps you select and purchase the right phones.
Your phone system becomes one more thing our help desk supports — same ticket process, same team, same accountability.
Dropbox Backups
If your team relies on Dropbox, that data deserves the same protection as everything else. This add-on automatically backs up your Dropbox environment to secure, independent cloud storage — so accidental deletions and sync disasters are recoverable.
Key capabilities
- Automated daily backups: Your Dropbox files and folder structures backed up every day, without anyone remembering to run anything.
- Unlimited retention: Backup history is retained without time limits, so you can recover files from months or years back.
- Granular restore: Recover a single file, a folder, or an entire account — to the original location or a new one.
- Secure, encrypted storage: Backups are encrypted in transit and at rest, stored independently from your live Dropbox environment.
- Easy export: Pull your data out whenever you need it for migrations, audits, or offboarding.
- Managed by AIS: We configure and monitor the backups and handle restore requests through the help desk.
Rounds out your backup coverage alongside Microsoft 365 and Google Workspace protection — every place your files live, protected the same way.
Advanced Cyber Security Awareness Training
An upgrade to the Cyber Security Awareness Training included in Total Shield+, available at an additional price. For organizations that want to go beyond the fundamentals, advanced training personalizes education to each employee and measures your organization's risk over time.
Key capabilities
- Expanded training library: A much deeper catalog of training modules, videos, and interactive content covering current threats and compliance topics.
- Personalized, adaptive training: Training is tailored to each user based on their role, behavior, and simulation results — so the people who need the most help get it.
- Advanced phishing simulations: Harder-to-spot campaigns modeled on real-world attacks, including targeted and current-events-based lures.
- Risk scoring and benchmarking: Measure your organization's security awareness over time and benchmark against industry peers.
- Policy management: Distribute security policies and track employee acknowledgment for compliance evidence.
- Detailed reporting: Executive-level reporting on progress, reviewed with you by your Client Success Manager.
The standard training in Total Shield+ builds the habit; the advanced upgrade builds a measurable security culture.
Solution Design
Planning something new? Our team of experienced technicians and Client Success Managers will help you design or implement new IT infrastructure or technology for your business — so investments are made deliberately, not reactively.
Key capabilities
- Infrastructure design: Networks, servers, wireless, and office technology designed around how your business actually operates.
- Technology selection: Vendor-neutral recommendations for hardware, software, and cloud services that fit your needs and budget.
- Implementation planning: A clear, organized plan for rollout — scoped, scheduled, and coordinated by our Project Managers.
- Budget alignment: Options weighed by cost, impact, and priority, so you can see the trade-offs before committing.
- Documentation: Designs and decisions documented so your environment stays understandable as it grows.
- Guided by people who know you: Your Client Success Manager and our technicians bring knowledge of your existing environment to every design.
From a single new office to a full infrastructure refresh — designed, planned, and delivered by the team that already supports you.
Ready to extend your plan?
Talk to our sales team about adding any of these services to your Core, Shield+, or Total Shield+ plan.