Add-On Services
Solution Design & Consulting
Planning something new? Our team of experienced technicians and Client Success Managers will help you design or implement new IT infrastructure or technology for your business — so investments are made deliberately, not reactively.
From a single new office to a full infrastructure refresh — designed, planned, and delivered by the team that already supports you.
What you get
What is included
- Infrastructure design: Networks, servers, wireless, and office technology designed around how your business actually operates.
- Technology selection: Vendor-neutral recommendations for hardware, software, and cloud services that fit your needs and budget.
- Implementation planning: A clear, organized plan for rollout — scoped, scheduled, and coordinated by our Project Managers .
- Budget alignment: Options weighed by cost, impact, and priority, so you can see the trade-offs before committing.
- Documentation: Designs and decisions documented so your environment stays understandable as it grows.
- Guided by people who know you: Your Client Success Manager and our technicians bring knowledge of your existing environment to every design.
The platform behind it
Built and maintained by AIS on proven open-source foundations rather than resold. No per-seat licence markup, and no vendor deciding when it changes. This is our standard platform. Where you have an existing preference or a requirement of your own, we support alternatives.Also covered
Consulting engagements this covers
- Technology strategy and planning — Roadmapping, budgeting and lifecycle planning with your Client Success Manager, so replacements and upgrades are scheduled rather than discovered.
- Cloud migration — Moving mailboxes, file shares and workloads to cloud platforms — scoped, staged and delivered with a rollback position at every step.
- IT escalation support — An escalation resource for organisations with internal IT, for the problems that sit beyond the team’s depth or outside its time.
Add it to your plan
Add-on services extend Core, Shield+ or Total Shield+. Talk to us about what fits.